Questions and answers

Start a free trial from this website when sign-up is open, or request a demo and we set up your clinic with you. The clinic owner then finishes a short setup wizard: clinic details, opening hours, procedures and prices, and staff accounts.

Each clinic has its own short code. Staff sign in with the clinic code, their username and their password, so they always land in their own clinic.

A computer, tablet or phone with an up-to-date browser such as Chrome, Edge or Safari, and an internet connection. Nothing needs to be installed.

There is no automatic import yet. During the pilot we help you enter your patients. Staff can also register patients as they come in; each takes under a minute.

Only signed-in staff, and only what their role allows. The owner decides this in Settings → Roles & permissions.

Only by staff who are allowed to sign notes, and every change is recorded in the audit log with who made it and when.

FDI numbering by default, for adults and children. Universal numbering can be chosen in Settings → Dental chart.

Yes. Printouts support Khmer and English, and prescription instructions can be written in both.

Yes. Set your exchange rate in Settings → Price list. Cash can be taken in USD, KHR or both, and the change is worked out for you.

You record ABA, KHQR and bank transfer payments with their reference numbers. Taking the payment directly through DentaFlow needs an account with a payment provider and isn't switched on yet.

Yes. Invoices accept part payments, and the balance shows on the patient's file and in Money owed until it is paid.

Yes. On hosted DentaFlow each clinic has its own separate database. DentaFlow staff don't open your patient records.

Backups run automatically every day. The clinic owner can also download all the clinic's data at any time in Settings → Backup & restore.

Yes. Turn it on in Settings → Security, for everyone or only for admins. Staff use an authenticator app on their phone.

The account is paused, but nothing is deleted. The owner can still sign in to pay, or to download all the clinic's data.

By bank transfer. Upload the transfer slip in Settings → Subscription and we confirm the payment.

Yes. An upgrade starts at once and you pay only the difference for the rest of the period. A downgrade starts at your next renewal.

Three clinics use DentaFlow free for the pilot period, with set-up help and training, in return for weekly feedback. See the pilot page for details.

Yes, in the browser. The dental chart has a touch layout for the chair, and the busiest screens have a phone view.

Yes. Each person chooses English or Khmer in their own Preferences; the clinic sets the default.

The Telegram bot works for clinics that run DentaFlow on their own server. On the hosted service it isn't switched on yet.